- Problem
- Merchants needed low-cost card acceptance without dedicated POS hardware.
- Approach
- Led delivery turning Android devices into POS terminals via NFC; first global telco/wallet to launch the service.
- Insight
- The blocker to merchant card acceptance wasn't hardware cost alone — it was trust and certification: getting merchants comfortable tapping a card on a phone, and getting the solution through payment-network certification.
- Impact
- ~350K merchants using it. The product received Mastercard's “Pioneering Telco to Launch Tap on Phone” recognition (EDGE 2024, Dubai), “Best Use of Creativity & Innovation” at the Pakistan Digital Awards, and a GLOMO Best Fintech Innovation nomination.
- Learning
- Tap on Phone was my first fintech deployment, and I learned the payments domain — certification, card acceptance, the dependency web — while delivering a flagship launch. It proved to me that rigorous dependency and stakeholder management lets you ship successfully even in a domain you're still mastering.
Project Manager · PMO & Program Delivery
Senior Project Manager — Fintech & Payments delivery at scale.
I turn ambiguous scope into shipped outcomes.
Zeeshan Malik, PMP® — Project Manager | PMO & Program Delivery | Fintech / SaaS
Islamabad, Pakistan · Open to Relocation & Remote
- PMP® — Above Target
- ~4 years in project management and 5+ years across technology and digital delivery
- Fintech & SaaS
0K+ merchant base
0M+ consumer base
- Currently at JazzCash · a VEON company
- Mastercard-recognised
- PMI-certified (PMP®, Above Target)
Impact at a glance
0K+
Merchant base
0M+
Consumer base
0%
On-time release rate
0+
Hours saved / month
via AI agents
0+
SaaS/web projects delivered
0K+
Merchants on Tap on Phone
Recognition
Recognised for delivery.
Quarterly Division Champion (Q4 2025)
JazzCash
Awarded for delivery of the Single MSISDN onboarding programme.
About
Delivery leadership, built for scale.
I deliver regulated fintech to a merchant and consumer base in the millions, where releases ship against hard regulatory deadlines and can't slip. With ~4 years in project management and 5+ years across technology and digital delivery, that's meant a 90% on-time record and product launches recognised across the industry.
I turn ambiguous scope into shipped outcomes. With ~4 years in project management and 5+ years across technology and digital delivery, I've delivered complex Fintech and SaaS programmes end-to-end — owning the path from requirements to go-live and keeping engineering, product, design, QA, business, and compliance teams aligned around clear milestones. I currently drive Agile delivery for JazzCash, Pakistan's leading mobile financial services platform, serving a merchant and consumer base in the millions through structured sprint cycles and on-time, on-scope releases. I'm PMP-certified (scored Above Target across all three domains), and I increasingly apply GenAI and autonomous agents to streamline PM operations at scale. While payments and fintech are where I go deepest, my delivery track record spans healthcare, security, sales-tech, and enterprise SaaS across six countries — because disciplined delivery travels across industries.
End-to-end delivery
Requirements to go-live, one owner.
Regulated fintech
SBP-mandated programmes, zero misses.
AI-augmented PMO
Agents that run reporting and monitoring.
Global teams
US, UK, GCC, AU, CA, EG across time zones.
How I work
Principles behind the delivery.
Ship the 80%, not the demo.
The model or the mockup is the easy part. The real work is scoping the true problem, governing cost and risk, and shipping something that keeps running long after launch.
Technical depth is a PM edge.
I came up through IT, development, and infrastructure before I ran my first sprint. I can stand up the environment and speak engineering — so scope, estimates, and trade-offs stay honest.
Hold the date, flex the scope.
In regulated fintech, deadlines are fixed. I protect release dates by re-sequencing scope and absorbing dependency slips early, so commitments hold even when partners and regulators shift.
Featured projects
Programmes that moved real numbers.
Delivery spans two portfolios — the merchant ecosystem (Business App, SoftPOS, onboarding) and the consumer side (international remittance and cross-border payments, currently expanding Pakistan's remittance space).
Freelance & Consulting
Delivery beyond one company
Alongside my full-time roles, I've delivered 20+ independent engagements for international clients across fintech-adjacent tech, SaaS, property, healthcare-legal, e-commerce, and travel — spanning automation, CRM systems, product delivery, and design. (87% Job Success as a freelance consultant.)
AI & Automation
Autonomous AI Agent Portfolio
Designed and deployed a fleet of 10 autonomous, LLM-powered agents (VPS-hosted, confidence-scored with human escalation) automating operations, QA, monitoring, and support — saving 120+ hours/month, auto-resolving ~60% of tickets, with sub-30-minute issue detection and 24/7 uptime.
Real Estate · UAE
Union Properties PJSC
Set up portfolio-level management in Asana and led a full management-system configuration and data migration for a major UAE property group — improving visibility and delivery governance across teams.
Security / Compliance
Greeneye
Authored company SOPs and onboarding, defined custom-CRM requirements, and led the migration from Airtable and fragmented tools onto a single unified CRM solution.
Legal-Tech
MedLegal (US)
Re-engineered a legacy case-manager system into a flexible MS 365 / Microsoft Dynamics workflow for a US legal firm — cutting process time and cost across the full case lifecycle.
E-commerce / Supplements
Black Inc
Owned operations and project management across development and delivery — set up Monday.com then Asana, managed Shopify and long-form VSL production, and ran end-to-end team workflows for the brand and its product sites.
SaaS / Product
Rocket Effect LLC
Delivered UI/UX design in Figma and managed client website development projects (e.g. gametimeplayers.com) for a SaaS CRM product — coordinating design and dev teams through delivery.
Also delivered across freelance engagements
- Business-requirements translation & documentation
- Knowledge-base setup (HubSpot)
- Jira ticketing solutions
- MS Clarity & Google Search Console integration
- Process mapping & workflow design
- Technical documentation & SOPs
- Wireframes & PRDs (travel industry)
- cPanel / WordPress management
- Team & workflow management
A representative selection — happy to walk through specific engagements and outcomes on request.
Experience
A track record across fintech and SaaS.
- Owns end-to-end delivery across two streams: Business App (560K+ merchant base) and international remittance on the Consumer App (29M+ consumer base).
- Standardized the delivery process from requirements to go-live, reducing rework/handoff delays by 70%.
- Runs 75-day sprint cycles (~800 mandays) at 90% on-time release, leading squads of 9–15.
- Delivered Tap on Phone, Single MSISDN, Raast R2P, Kisaan Card; built 10 AI agents saving 120+ hrs/month.
Earlier roles
- Assistant Manager Social Media — Brinytoons2022
- Business Development Consultant — BrinySoft2021–2022
- Social Media Handler — The Shanty Café2021
- Engineering Intern — LearnOBots2021
Skills
The toolkit behind the delivery.
Filter by discipline to see how the practice is structured.
- Agile/Scrum/Kanban
- Sprint Planning
- Backlog Management
- Velocity Tracking
- Retrospectives
- Roadmap & Release Planning
- Scrumban
- Disciplined Agile
- MVP & Agile Frameworks
- PMO Setup & Governance
- Delivery Stages
- RACI & Dependency Mapping
- KPI Dashboards & Status Reporting
- Risk & Issue Management
- Change Management
- Resource & Capacity Planning
- Stakeholder & C-Level Reporting
- Mobile Payments
- Merchant Platforms
- International Remittance
- Regulatory Delivery (SBP/Raast)
- Product Lifecycle Management
- Feature Prioritization
- Product Strategy & Roadmapping
- Requirements Engineering (SRS/BRD/User Stories)
- Business & Gap Analysis
- Process Modeling & Re-Engineering
- UAT & Release Coordination
- GenAI for Delivery
- Autonomous AI Agents
- No-Code Automation
- Zapier
- Make (Integromat)
- Jira
- Confluence
- Monday.com
- ClickUp
- Asana
- Trello
- MS Planner
- Microsoft Project
- ServiceNow
- Notion
- Figma
- Lucidchart
- Microsoft 365
- Zoho
- Microsoft Dynamics
- PipeDrive
Certifications
Credentials, verified.
PMI
Project Management Professional (PMP)®
Issued May 2026 · Expires May 2029
Credential ID 4390202 — Above Target across all domains.
Verify credential+ 20 more certifications across Agile, Product, and Delivery
Recommendations
What collaborators say.
“Working with Zeeshan was an exceptional experience marked by professionalism, insight, and impact. He translated strategic goals into clear, structured workflows and insightful dashboards. His expertise in project management tools, KPI frameworks, and process optimization significantly enhanced our ability to track, manage, and report on projects. I highly recommend him to any organization seeking to elevate their project execution and delivery strategy.”
Masuma Zehra
Senior Innovation Manager · ALEC Holdings
“Zeeshan has been instrumental in setting up our marketing automation and integrating various platforms. He's a dedicated professional with a sharp, analytical mind and a creative approach to problem-solving. His excellent project management skills, combined with his willingness to go the extra mile, consistently ensured we achieved the best possible outcomes.”
Paulo Buijs
Senior GRC & Information Security Consultant | vCISO · Security Consultants Ltd
BSc Information Technology
Bahria University, Islamabad
Contact
Let's build something that ships.
Open to international relocation (sponsorship-based) and fully remote roles across overlapping EMEA / APAC / US time zones — notice period negotiable.